Skip Navigation
Expand
Resource Preference and Reopen activity
Answer ID 12395   |   Last Review Date 09/12/2022

Environment:

Oracle Field Service (OFS)

 

Issue:

My original regular activity was configured with a preferred resource "John Doe". The activity was reopened but the system did not copy the value of the preferred resource to the reopened activity.

 

Resolution:

By design, the system copies values of product fields and properties that have 'Clone property data on Reopen or Pre work' checkbox enabled when reopening activities. Preferred resource is not cloned.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.