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Resource Preference and Reopen activity
Answer ID 12395 |
Last Review Date 09/12/2022
Environment:
Oracle Field Service (OFS)
Issue:
My original regular activity was configured with a preferred resource "John Doe". The activity was reopened but the system did not copy the value of the preferred resource to the reopened activity.
Resolution:
By design, the system copies values of product fields and properties that have 'Clone property data on Reopen or Pre work' checkbox enabled when reopening activities. Preferred resource is not cloned.
