Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How should I manage files that do not need to be retained?
Environment:
Oracle B2C Service
Resolution:
Store files in the ‘/tmp’ directory and if they are not updated in three days they will be deleted from the system.
Note: As of November 15th, 2024, this policy will be changed such that all files and folders in the /tmp directory will be deleted three days after their last updated timestamp
Oracle B2C Service has a folder on the file system that automatically removes files that have not been updated in three days. For example, store log files for your customizations in this location as they are not needed long term, but can be retained for three days in case there is need to troubleshoot something. Configure your systems to create new files each day to properly use this automated clean up. Do not append the same file indefinitely as it will not be cleaned up.
Sample code snippet:
file_put_contents("/tmp/logfile_".date('Y-m-d').".log","Hello World. This is a log!\n", FILE_APPEND);
The code line above will create one log file every day and append the contents to the existing logs file of respective day and then the system will remove the file three days later. For further details see
Answer ID 9897: Adding custom logging to your customizations
Please read about other data management best practices as well. Answer ID 10440: Data management is crucial to maximize Oracle B2C Service success