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How to disable Recent Items in workspace
Answer ID 12040   |   Last Review Date 12/22/2021

How do I disable the Recent Items in the workspace?

Environment:  
 
Incident Workspace Fields
Recent Items 
Agent Browser UI and .NET
 
Resolution:  
 
.NET instructions:
 
In order to disable the Recent Items list in the workspace fields, you will need to clear the 'Show Recent Items in Fields' check box on the View Options window.
 
BUI instructions:
 
In order to disable the Recent Items list in the workspace fields, you will need to clear the 'Show Recent Items' check box on the Commands drop-down list in the record field.