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Environment:
Oracle B2C Service, Customer Portal, Chat, etc.
Issue:
This message can be displayed in various areas and is an error message when our servers are experiencing high load and not able to provide the information. It has occurred in the Engagement Panel preventing chat agents from seeing the chat transcript, in Customer Portal end-user pages, in Business Rules displaying a rule, at the login screen for using either the .NET console or Browser UI, etc.
The error message resembles the images below and is shown in 9 languages with the English version: We are currently experiencing technical difficulties. Please wait and try this page again at a later time.
Click the next to the appropriate heading below to expand that section for viewing. Images of the error message
Resolution:
This is an error splash page that can occur when our servers experience high load and are unable to display the required information. The impact is usually brief (a few minutes). Some options for handling this, depending on where it occurred include:
If you see this issue persisting please submit a service request to Ask Technical Support and provide details or who, when (include time zone) and where the issue is occurring.