Skip Navigation
Expand
Resource contributes to all Capacity Categories
Answer ID 11470   |   Last Review Date 04/17/2020

Why is the Resource contributing to all Capacity Categories?

Environment:

Oracle Field Service (OFS)

Issue:

One of our techs has only one Work Skill assigned  to him, which will expire tomorrow. When I select the bucket and look at Quota > Available capacity for next days, I see the Resource's name when I export the list of Resources. I don't understand why this Resource is still contributing to quota after his Work Skill is expired.

Resolution:

When a Resource had only one Work Skill assigned and the Work Skill expired, the Resource is considered to be capable to perform any job. Having no Work Skills assigned means that Resource has all Work Skills at the maximum level. Resource will contribute to all Capacity Categories.