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How can I remove the Login Help link that displays to agents during login
Environment:
Configuration Settings Oracle B2C Service
Resolution:
By default Oracle B2C Service provides a Login Help link to Agents on the login page. Clicking the link provides options to obtain your username or change your password via email. This link can be removed or the options can be replaced with a message directing agents to a resource for login help.
Click the next to the appropriate heading below to expand that section for viewing.
.NET Console
ACCT_RECOVER_STATUS This configuration verb dictates the behavior agents will see. There are three values this can be set to:
BUI Console
SSO_ACCT_RECOVER_STATUS This configuration verb dictates the behavior agents will see. There are three values this can be set to:
NOTES:
More information on how to locate and edit configuration settings is available in Answer ID 1960: Editing configuration settings.
More information on how to locate and edit message base labels is available in Answer ID 5498: Message Base search functionality in newer release.