Skip Navigation
Expand
What is new in Intelligent Advisor 20A
Answer ID 11423   |   Last Review Date 06/25/2020

What is new in Intelligent Advisor 20A?

Environment:

Intelligent Advisor, new features

Resolution:

Do you have a deployed project created in an earlier version? There are a few things you should check.

The 20A release of Intelligent Advisor includes: 

CX Sales and B2B Service connector enhancements

The following enhancements have been made to the CX Sales and B2B Service connector:

  • Dynamic reference data loading - the ability to load in additional data from CX Sales and B2B Service (for example, product catalog or transaction history information) after the user is already part way through an advice experience, is now supported in the Intelligent Advisor-CX Sales and B2B Service integration. For more information, see Load data from CX Sales and B2B Service during an interview.
  • Native Intelligent Advisor control in Application Composer - adding an Intelligent Advisor interview into a subtab of an agent workspace no longer requires groovy script. A new ‘Intelligent Advisor interview’ subtab type has been added to Application Composer which gets the list of available interviews on the connected Intelligent Advisor Hub for the application designer to simply select. For more information, see Add an Intelligent Advisor interview as a subtab in CX Sales and B2B Service.
  • Connector support for the Case object - case records can now be loaded, updated and created directly from Intelligent Advisor interviews. This includes support for loading, updating and creating child objects of case (contact, household, message, resource and custom child) within the same interview. For more information, see CX Sales and B2B Service objects supported by Intelligent Advisor and Save data to CX Sales and B2B Service.

To keep up-to-date on OPA, see How can I stay informed about Oracle Policy Automation?

For a list of issues addressed in this release, see the Intelligent Advisor Change History (Active customers)

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.