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Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Why train with Oracle University?
Environment:
Business Success Cloud Learning Subscription, Oracle University
Resolution:
Investing in training will empower you and your team. According to a Gartner Study:
Oracle University has developed Cloud Learning Subscriptions so you can get trained and maintain your knowledge on the Cloud at your own pace. These subscriptions provide 24x7 access to training for all roles that interact with your cloud applications, including functional roles, administration, implementation, and end user roles. The training provides access to videos delivered by our best instructors, access to labs and the ability to get certified. This self paced methodology enables you to align to the lifecycle of your cloud environment. As your Oracle Cloud applications are enhanced with each new product release, the training in the learning subscription is updated so you can keep pace with the changes.
Sources: *1. IDG Training and Certification Survey, September 2012. **2. Gartner Group 2012, #2314IDC Survey “Impact of Training on Project Success”, IDC #229054, June 2011. ***3. IDC Survey “Impact of Training on Project Success”, IDC #229054, June 2011. ****4. IDG Training and Certification Survey, September 2012.