How do I adjust the font size of chat transcript during an active chat?
Chat workspace, Chat transcript
In an active chat workspace, you will see a Zoom In (+) and Zoom Out (-) button in the compose area. These buttons can only adjust the font size of a response typed in by an agent in the compose area. These buttons do not modify the font size of the chat transcript during an active chat.
To adjust the font size of an active chat transcript, click on the chat transcript area and press 'Ctrl and +' keys to zoom in or ''Ctrl and -' keys to zoom out on your keyboard. Conversely, you can press 'Ctrl' key and scroll-up or down from your mouse.