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Chat Inlay parameters
Answer ID 10585   |   Last Review Date 01/29/2020

Where can I find the parameters for Chat Inlay? 

Environment:

Chat
Oracle B2C Service

Resolution:

If you are looking for a list of parameters for Chat Inlay's they can be found here <your_domain.custhelp.com/s/oit/latest/>. For example "abc.custhelp.com/s/oit/latest" . This will give you the latest documentation for the Inlay attributes.

Go to the above URL <your_domain.custhelp.com/s/oit/latest/> then select Inlays and then choose which Inlay attributes you want to look at. 

There are certain attributes that are supported only for Engagement Cloud (ec) or Oracle B2C Service (osvc) this will be listed in the attributes of the parameter. Such as... "supported: osvc18B+" or "supported: ec19A+".  The "+" meaning that version or greater.


For additional information, refer to the Inlays and Customer Portal section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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