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Oracle Service Cloud 19A Documentation Overview
Answer ID 10570   |   Last Review Date 12/15/2019

What documentation is available for Oracle Service Cloud 19A? 

Oracle Service Cloud Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle Service Cloud.

Documentation for the Latest Release - Oracle Service Cloud 19A

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
What's New
Video tutorials
REST API
Client Deployment Guide
Securing Oracle Service Cloud

Maintenance Packs

April: HTML
May: HTML
June: HTML
July: HTML


Update from...

2018  2017 2016
Cloud 18D  Cloud 17D November 2016
Cloud 18C  August 2017 August 2016
Cloud 18B  May 2017
Cloud 18A  February 2017


Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor


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