In this week's B2C Service Technical Support webinar, Cyndi McWilliams discussed various scenarios encountered by users working with Cobrowse. She concentrated on Cobrowse integrated with the B2C Service console but also included a short discussion of the standalone version. View the recorded webinar and useful documentation: Integrated Cobrowse Integration Guide, Cobrowse Premium Widget, and Add the Cobrowse Premium Widget.

Next week, Zak Bryson will cover Engagement Engine Basics. Visit our webinar page to register or see past webinar recordings.