Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Web visits / Visit Tracking / billable sessions
Session usage information
Sessions, visits and hits explained
How to understand and investigate site activity
Session information in incidents
Excluding searches by staff members from report counts
Answer previews and report statistics
Web Visit Reporting and Billable Sessions
Billing model for the Connect Knowledge Foundation API
Anatomy of a session as reported in the clickstreams table
Start and end dates for sessions and users (billing cycle)
Sitemaps
Using a sitemap with our Oracle B2C Service application
Registering your site with a Search Engine
Restricting access
Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages
Site Indexing
Allowing other search engines to index the Oracle B2C Service application
Spike in data for site traffic or answers viewed for a given day
Survey responses disappeared after a few days
Large number of spiders in the Internet Spider Activity report
Allowing Oracle B2C Service to index our entire web site for information
Engagement Engine code and web crawlers indexing
Compliance
Sessions issues and concurrent user
I need an audit, security or compliance assessment
Viewing T3 (web-services) OPA Session Usuage
Additional information
Webinar - Session Count for Oracle B2C Service