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Big increase in acct_id values

Environment: May 2015 and newer, any version if the site has an upgrade to May 2015 and newer in progress Resolution: Starting with May 2015 we are preparing to integrate a new Social experience with...
Setting a specific format or mask for custom text fields

Environment: Format Input Masks for Custom Fields, Phone and Postal Codes Resolution: You can define a mask to be used with custom text fields, country phone and country mail. When a mask is defined...
Using the Information Gap report

Environment: Analytics, Standard Report ID 92 Oracle B2C Service Resolution: The Information Gap report is used to identify potential answer content based on groupings of incidents that are not very...
What are the Federal Information Processing Standard (FIPS) settings, and how do they relate to my site?

Environment: Oracle B2C Service, All supported versions, sites in FG pod Issue: We are unclear as to how FIPS (Federal Information Processing Standards) influence our B2C Service instance...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
Finding queued reports

Environment: Analytics, Queued reports Resolution: Oracle B2C Service provides a set of reports to identify all of your implementation’s queued reports. Within the Report Explorer, they are available...
Missing data from the Information Gap Report

Environment: Analytics, Standard Reports Oracle B2C Service, All Versions Issue: When running the Information Gap Report (ID 92), the listed data is weeks old, instead of showing the last 7 days as...
Saving zip file addin in Addin Manager shows an error.

Environment: .NET console addins Issue: It is possible when uploading a zip addin in the Addin Manager that on saving an error occurs saying other DLLs also contains addins. This will prevent saving...
To Determine Your Internet Protocol (IP) Address

Environment: Internet Protocol (IP) Address Resolution: To determine your IP, visit https://cx.rightnow.com/app/utils/whatsmyip As defined by whatismyipaddress.com - "Every device connected to the...
Gaps and out of order sequence for incident reference numbers

Environment: Incident Reference Numbers Note: Similar gaps are possible in all record types (i.e. answers, contacts, organizations, etc.). Resolution: When the creation of a new incident...

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Add Report Variables are several types of variables you can use, including predefined lists, user-defined lists, ad hoc Last Updated: 09/09/2022
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Add Report Variables are several types of variables you can use, including predefined lists, user-defined lists, ad hoc Last Updated: 04/17/2026
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Add Report Variables are several types of variables you can use, including predefined lists, user-defined lists, ad hoc Last Updated: 06/16/2022
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Customer Portal » \RightNow\Models\SitemapBase An array containing additional data obtained/calculated ad- hoc for priority calculation. Returns Last Updated: 10/23/2018
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How to Use Variables in Columns -defined list, or ad hoc value variable is included in a report’s output columns, a menu listing the Last Updated: 09/09/2022
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How to Use Variables in Columns -defined list, or ad hoc value variable is included in a report’s output columns, a menu listing the Last Updated: 04/17/2026
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How to Use Variables in Columns -defined list, or ad hoc value variable is included in a report’s output columns, a menu listing the Last Updated: 06/16/2022

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