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  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • Best practices for table joins in Analytics

    Environment: Analytics Oracle B2C Service Resolution: Table joins should be configured to return the smallest data set possible. The smaller the data set Oracle B2C Service Analytics analyzes to...

  • Best Practices for Analytics

    Environment: Analytics Best Practices Oracle B2C Service Resolution: Oracle B2C Service Analytics is a very useful reporting tool that can help you understand what is happening in your Oracle B2C...

  • Best Practices for Moving Customer Portal Changes to Production

    Environment: Customer Portal (CP) Resolution: While customizing Customer Portal for a site the following best practices are recommended. These are intended as guidelines for use when moving...

  • Best Practices for Enhanced Business Rules

    Environment: Oracle B2C Service Enhanced Business Rules Resolution: While customers customize the rules to suit their business processes, we recommend following few best practices to make the most of...

  • Best Practices for Implementing Chat Widgets

    Environment: B2C Service Chat, Engagement Engine Resolution: Oracle B2C Service offers several types of Chat widgets for a company to deploy. Let’s begin with a brief explanation for each of the...

  • Best practices for setting up incident rules

    Environment: Business (Workflow/Escalation) Rules in your Oracle B2C Service application Resolution: Incident rulesets can become quite intricate and complex. However, the best practices listed below...

  • Oracle B2C Service Integration and Extensibility Frameworks Best Practices

    Environment: Oracle B2C Service Integration and Extensibility Frameworks Intended Audience This whitepaper is intended to provide best practices for the integration approaches and extensibility...

  • Email Deliverability best practices and Spam Considerations

    Environment: Email Deliverability  Oracle B2C Service Resolution: As spam proliferates, non-delivery is a major aggravation for email service providers and marketers. For many organizations...

  • Proactive Chat

    Environment: Proactive Chat (PAC) Resolution: A Proactive Chat widget allows you to offer a chat invitation to customers while they are visiting your website. This widget is associated with the...

Documentation (405)

  1. Link to a URL

    Check Recent Items Items Make a practice of checking your recent items before searching. Providing Feedback We Last Updated: 02/02/2025

  2. Link to a URL

    iFrame Security Issues Security Issues Because using iFrames is not a best practice , the reference implementation includes a Last Updated: 06/27/2022

  3. Link to a URL

    iFrame Security Issues Security Issues Because using iFrames is not a best practice , the reference implementation includes a Last Updated: 06/27/2022

  4. Link to a URL

    iFrame Security Issues Security Issues Because using iFrames is not a best practice , the reference implementation includes a Last Updated: 08/19/2024

  5. Link to a URL

    iFrame Security Issues Security Issues Because using iFrames is not a best practice , the reference implementation includes a Last Updated: 02/18/2022

  6. Link to a URL

    How You Override Widget View and JavaScript Files the recommended best practice . Configuring B2C Service for the Customer Portal Customer Portal Last Updated: 06/27/2022

  7. Link to a URL

    How You Override Widget View and JavaScript Files the recommended best practice . Configuring B2C Service for the Customer Portal Customer Portal Last Updated: 08/19/2024

  8. Link to a URL

    How You Override Widget View and JavaScript Files the recommended best practice . Configuring B2C Service for the Customer Portal Customer Portal Last Updated: 06/27/2022

  9. Link to a URL

    How You Override Widget View and JavaScript Files the recommended best practice . Configuring B2C Service for the Customer Portal Customer Portal Last Updated: 02/18/2022

  10. Link to a URL

    Launch a Co-browse Session . It can display as a hovering button (best practice ), a link, or an icon. It can display on every Last Updated: 08/18/2022
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