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Knowledge Base (26)

  1. Table okcs_stg_question content being purged

    Answer: Environment: Knowledge Advanced Resolution: The visible configuration item, OKCS_PURGE_DAYS, controls the purging of OKCS (Knowledge Advanced) tables.  The table, "okcs_stg_question", is...

  2. Requesting data export from our site

    Answer: Environment: Data Export, Data Dump Oracle B2C Service, All versions Resolution: There are two types of data export requests: 1 - Final Contract Cancellation 2 - Separately purchased data export...

  3. Oracle B2C Service Root Cause Analysis (RCA) Practice

    Answer: Environment: Oracle B2C Service If you are currently experiencing a service disruption and need assistance, create a Service Request at Ask Technical Support .  Event Summary IT services and...

  4. Configuring incident archiving

    Answer: Environment: Archiving incidents. Analytics Oracle B2C Service Resolution: Here is how to estimate the number of incidents in your database that are ready to be archived. Use the report described in...

  5. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...
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