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Knowledge Base (6)

  1. Appending information during Ask A Question submit

    Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

  2. Browsers and System Requirements for the Browser User Interface

    Answer: Environment: Agent Browser User Interface (BUI) Oracle B2C Service Resolution:  For supported browsers, see the Oracle Software Web Browser Support Policy at ...

  3. Support has ended for Windows 7 and some versions of Microsoft's .NET Framework

    Answer: Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Windows 7 and some versions of Microsoft .NET framework. See Notes below! In keeping with...

  4. Support has ended with Internet Explorer 8, 9, and 10

    Answer: Environment: Supported Internet Explorer browsers with Service Cloud Console As of January 2016 Issue: In keeping with general Oracle support policies, Oracle B2C Service Technical Support cannot...

  5. Reporting on staff profile characteristics

    Answer: Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...
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Documentation (8)

  1. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 09/09/2022

  2. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 08/19/2024

  3. Link to a URL

    ContentSearch "; // ******************************************************************* //echo "<h1>Do a search, SA , and PopularContent with a logged in Last Updated: 02/08/2023

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\AjaxRequest about the form submission, including errors, IDs of records created, or SA results if an incident is Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal » \RightNow\Models\Incident Returns array The SmartAssistantContentSearch object and the key-value array needed to get SA Last Updated: 10/23/2018
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