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Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
PCI (PI Pod) Frequently Asked Questions

Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod. See the Guidance...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Configure Your Company Deployment prompted by the agent. If the customer is using a PC or laptop, the launch point displays by Last Updated: 08/18/2022
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Customer Portal " || node === "c" || node === " pc " || node === "asset_id") { value = filterProdCats Last Updated: 10/23/2018
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Modify Common Widgets Used in the Community Page avatar from the list, se the show_avatar attribute to false. To modify the user/RecentlyActiveUsers Last Updated: 06/27/2022
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Modify Common Widgets Used in the Community Page avatar from the list, se the show_avatar attribute to false. To modify the user/RecentlyActiveUsers Last Updated: 06/27/2022
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Modify Common Widgets Used in the Community Page avatar from the list, se the show_avatar attribute to false. To modify the user/RecentlyActiveUsers Last Updated: 08/19/2024
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Modify Common Widgets Used in the Community Page remove the avatar from the list, se the show_avatar attribute to false. To modify the user Last Updated: 02/18/2022

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