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Oracle Field Service (OFS) Service Requests recommended format
Answer ID 9136   |   Last Review Date 12/23/2018

How should I create a new Oracle Field Service (OFS) Service Request?

Environment

Oracle Field Service (OFS)

Resolution

In order to achieve a faster response, OFS service requests should include, at least, the following information:

- User to login as when viewing issue.
- Interface.
- Environment.
- Exact steps to reproduce the issue (with attachments, screenshots, videos, etc. when possible).
- Description of issue/error seen.
- Workaround (if identified).
- Expected behavior.
- Conclusion of answers needed from OFS Support.

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