How can I contact Oracle Service Cloud Technical Support by phone?
Contacting Oracle Service Cloud and Oracle Field Service Cloud Technical Support teams by telephone.
For our customer's convenience, Oracle Service Cloud provides regional Support Hotline phone numbers at which to reach the technical support team. Unfortunately, at this time, these numbers are only to be used to discuss Service Requests that have already been submitted and cannot be used to create SRs.
Because the security of your sites and data is of the utmost importance, only Designated Support Contacts may contact us by telephone to discuss their organization's SRs. When calling, please have your Service Request reference number ready for our support agent.
To escalate a service request, please call the number listed for your region and when a Technical Support agent answers, ask to speak to the manager on shift. If the manager is currently unavailable the engineer will pass you to their voicemail, or take a message to have the manager return your call. Please leave a good number to reach you. We will return your call within 30 minutes.
To obtain telephone support, use the following regional phone numbers:
|US (toll number)||1.512.501.7220|
|UK (Oracle Service Cloud Technical Support - local access)||0808.234.1099|
|UK (toll number)||44.118.924.5800|
|Africa / Kenya||254.20.288.9048|
|Argentina (toll number)||54.115.299.6900|
|Australia (Oracle Service Cloud Technical Support - local access)||1.800.663.412|
|Australia (Toll Number)||613.8616.3900|
|Brazil (toll number)||55.213.534.7200|
|Chile (toll number)||56.2.2830.7811|
|Finland (toll number)||358.9.549.41900|
|Germany (local access)||492.117.483.9439|
|India (local access)||000.800.040.2221|
|Japan (International toll free number)||00531.13.1241|
|Japan (Oracle Service Cloud Technical Support - local access)||0120.623.471|
|Japan (toll number)||81.36.834.6900|
|New Zealand (Oracle Service Cloud Technical Support - local access)||0.800.450.717|
|New Zealand (Toll Number)||64.4978.7222|
|Singapore (toll number)||65.6645.1400|
Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.
- Option 1: Oracle Service Cloud and Cobrowse Support
- Option 2: Oracle Field Service Cloud Support in English
- Option 3: Oracle Field Service Cloud Support in Spanish
- Option 4: Oracle Field Service Cloud Support in Portuguese
Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request must be submitted for each issue.
If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.