How can I contact Oracle B2C Service Technical Support by phone?
Environment:
Contacting Oracle B2C Service and Oracle Field Service Technical Support teams by telephone.
Resolution:
For our customer's convenience, Oracle B2C Service provides regional Support Hotline phone numbers at which to reach the technical support team. Unfortunately, at this time, these numbers are only to be used to discuss Service Requests that have already been submitted and cannot be used to create SRs.
Because the security of your sites and data is of the utmost importance, only Designated Support Contacts may contact us by telephone to discuss their organization's SRs. When calling, please have your Service Request reference number ready for our support agent.
To escalate a service request, please call the number listed for your region and when a Technical Support agent answers, ask to speak to the manager on shift. If the manager is currently unavailable the engineer will pass you to their voicemail, or take a message to have the manager return your call. Please leave a good number to reach you. We will return your call within 30 minutes.
As of April 2020, a new phone system has been installated. Among many features is that if your service request is being actively worked by a specific agent, your call will be routed to that agent's desk phone, or voicemail if the agent is unavailable, rather than the general queue.
To obtain telephone support, use the following regional phone numbers:
| Country | Support # |
|---|---|
| US | 800.806.6592 |
| US (toll number) | 1.512.501.7220 |
| -- | |
| UK (Oracle B2C Service Technical Support - local access) | 0808.234.1099 |
| UK (toll number) | 44.118.924.5800 |
| -- | |
| Africa / Kenya | 254.20.288.9048 |
| Argentina (toll number) | 54.115.299.6900 |
| Australia (Oracle B2C Service Technical Support - local access) | 1.800.663.412 |
| Australia (Toll Number) | 613.8616.3900 |
| -- | |
| Belgium | 32.2.719.1324 |
| Brazil | 0800.891.5271 |
| Brazil (toll number) | 55.213.534.7200 |
| -- | |
| Chile (toll number) | 56.2.2830.7811 |
| --f | |
| Finland (toll number) | 358.9.549.41900 |
| --G | |
| Germany (local access) | 492.117.483.9439 |
| India (local access) | 000.800.040.2221 |
| -- | |
| Japan (International toll free number) | 00531.13.1241 |
| Japan (Oracle B2C Service Technical Support - local access) | 0120.623.471 |
| Japan (toll number) | 81.36.834.6900 |
| Netherlands | 31.20.258.4246 |
| New Zealand (Oracle B2C Service Technical Support - local access) | 0.800.450.717 |
| New Zealand (Toll Number) | 64.4978.7222 |
| -- | |
| Singapore | 800.1301.550 |
| Singapore (toll number) | 65.6645.1400 |
Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.
- Option 1: If you have an SR number and you are looking for Oracle B2C Service and Co-browse Support
- Option 2: If you do not have an SR number and you are looking for Oracle B2C Service Support
- Option 3: For Oracle Field Service Support
Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request must be submitted for each issue.
If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.
