What do I need to know about the Customer Portal v2.0 deprecation?
Customer Portal version 2.0 Deprecation
Oracle Service Cloud
The Oracle Service Cloud Customer Portal version 2.0 has been deprecated as of November 2012. Customers on this version are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.
How long do I have to migrate my customer portal implementation?
The deprecation period for Customer Portal 2.0 started November 2012. This deprecated version will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality. A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations of the deprecated release.
Why is this version being deprecated?
In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.
Are there new features in Customer Portal 3.3 and beyond?
Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.
What if I don't migrate?
The End of Life for Customer Portal version 2.0 has not been announced; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.
Where can I go to find more information?
In addition to your account team, the Oracle Cloud Customer Connect Customer Portal forum in the Oracle Service Cloud Community is a great place for questions on all Customer Portal products and functionality.