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HTML editor (toolbox) is grayed out when editing a survey or mailing
Answer ID 8593   |   Last Review Date 11/18/2018

How do I enable the HTML editor (toolbox) to use when creating or editing surveys or mailings?

Environment:

HTML Editor

Resolution:

The HTML editor (toolbox) allows you to easily add hyperlinks, images, and tables when creating or editing surveys or mailings. It is enabled only if the necessary profile permissions are granted.  However, the permissions for the editor are not under Outreach or Feedback tab of the profile permissions as expect, but under the Service tab.

To grant the necessary permissions for the editor, you will need to enable the HTML Design Mode and Source Mode permissions under the Service tab > Answers.


For additional information, refer to the 'Service permissions' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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