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Assign incidents using Round Robin to a particular group
Answer ID 8163   |   Last Review Date 12/31/2018

How long does it take until an incident is assigned using Round Robin?

Environment

All versions

Resolution

The utility that handles Round Robin assignment is dbstatus-q. This utility checks round robin queues for overflow. The dbstatus-q utility runs at each 15 minute interval and assigns incidents to all agents that are eligible.

For more information about Round Robin functionality please review Answer ID 7871: Round Robin Logged In

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