May 2015 Upgrade Guides and Tutorials
Answer ID 7799   |   Last Review Date 05/15/2017

What Oracle Service Cloud upgrade guides or tutorials are available?

Environment:

May 2015, Oracle Service Cloud, Oracle RightNow Cloud Service

Resolution:

Please see below for links to Upgrade Tutorials and Upgrade Guides specific to this release.

Upgrade Tutorials

Oracle Service Cloud May 2015 upgrade tutorials describe the four basic phases for upgrading Oracle Service Cloud.

Select a specific tutorial, or watch the tutorials in sequence using the link at the end of each tutorial.


Provide feedback on tutorials


Update Guides

The online upgrade guides will help you upgrade your installation by providing an overview of the upgrade process, describing specific steps for upgrading from your current release to May 2015, and showing you how to test and evaluate your upgrade. A series of guided questions will lead you through only the sections that apply to your installation. To begin, select the release you are Upgrading from.



Customer Portal Migration Guide

The Customer Portal Migration Guide describes procedures for migrating your customer portal from Framework Version 2 (previously known as November 09) to Framework Version 3.

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