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Chat Activity Status Indicator
Answer ID 6447 |
Last Review Date 09/26/2018
Is it possible to edit the value displayed for the Activity Status Indicator in a Chat workspace?
Environment:
Chat - Agent Console, Message Bases
Resolution:
The message that displays by default is similar to "Enduser is typing".
This messaging is made from the following three Message Bases:
END_USER_LBL
PL_0_IS_1_LBL
TYPING_LBL
For information on editing message bases, please see Answer ID 5498: Message Base search functionality in newer releases.