Skip Navigation
Expand
Verify agents are not engaged in more chats than their profile allows
Answer ID 5843   |   Last Review Date 12/19/2018

How can I verify agents are not engaged in more chats than their profile allows?

Environment:

Chat, Analytics

Resolution:

The Chat Audit report is a top-level report that provides a 360-degree view of chat data during a selected time period. This report includes drill-down links into associated audit detail reports.

This report is available at Public Reports > Service > Chat Reports > Audit Reports.

To view column definitions in the Chat Audit report, hover over the column headings.

 

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.