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Scheduled reports and accounts that are "Disabled from Assignment/Reports"
Answer ID 4660 |
Last Review Date 12/18/2018
Can a scheduled report be sent to an account that is "Disabled from Assignment/Reports"?
Environment:
Analytics / Staff Accounts
Oracle B2C Service
Resolution:
The "as designed" behavior of accounts that are "Disabled from Assignment/Reports" is:
- The account will not show up in report filters
- The account cannot be assigned incidents or other objects
- The account cannot be sent scheduled reports
NOTE: If it is necessary for an account to receive scheduled reports, ensure that the account is "Disabled from Assignment" as opposed to "Disabled from Assignment/Reports".
