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Folders in Customer Portal
Answer ID 4637   |   Last Review Date 10/31/2018

What do the folders in Customer Portal contain?

Environment:

All versions using Customer Portal.

Resolution:

All folders listed will be in the root directory for WebDAV which is either

  • https://<interfacename>.custhelp.com/dav/

    ... or if you have a vanity URL ...

  • https://<customvhost>/dav/.

 Customer Portal version 2

 Customer Portal version 3

 Function

Read/Write Access

 euf/assets/  cp/customer/assets  Contains images and themes. You can add and edit files in these folders.  Read / Write
 euf/development/  cp/customer/development/  The development version of your site. You can add and edit files in these folders.  Read / Write
 euf/production/  cp/generated/production/  The production (live) version of your site.  Read
 euf/rightnow/  cp/core/framework/  The reference (out-of-the-box) version of your site using Customer Portal.  Read
 euf/staging/  cp/generated/staging/
 The staging version of your site.

 Read
 euf/development/config/  cp/customer/development/config/  Files in this directory define custom hooks. Contains hooks.php and mappings.php.  Read / Write
 (Note: this folder is read/write for existing
  files only)
 euf/development/views/pages  cp/customer/development/views/pages  The root directory for web pages. Contains ask.php, ask_confirm.php, home.php.  Read / Write 
 euf/development/views/templates  cp/customer/development/views/templates  Contains the template files. Standard.php is the default template.  Read / Write
 euf/development/views/pages/mobile  cp/customer/development/views/pages/mobile  The mobile pages if enabled. Structure duplicates euf/development/views/pages (CPv2), cp/customer/development/views/pages (CPv3).  Read / Write
 euf/development/views/pages/answers  cp/customer/development/views/pages/answers  Pages for displaying answers. Contains list.php and detail.php.  Read / Write
 euf/development/views/pages/account  cp/customer/development/views/pages/account  Pages for displaying contact information and incidents.  Read / Write
 euf/development/views/pages/chat  cp/customer/development/views/pages/chat  Pages for chat. Contains chat_launch.php.  Read / Write
 euf/development/views/pages/utils  cp/customer/development/views/pages/utils  Site utility pages. Contains login_form.php.  Read / Write
 euf/development/config/  cp/customer/development/config/  Files in this directory define custom hooks. Contains hooks.php and mappings.php.  Read / Write
 euf/development/controllers/  cp/customer/development/controllers/  Upload custom controllers to this directory.  Read / Write
 euf/development/errors/  cp/customer/development/errors/  Edit error specific pages in this directory.  Read / Write
 euf/development/helpers/   cp/customer/development/helpers/  Upload custom helpers to this directory.  Read / Write
 euf/development/javascript/   cp/customer/development/javascript/  Custom javascript files exist in this directory.  Read / Write
 euf/development/libraries/   cp/customer/development/libraries/  Upload custom libraries to this directory.  Read / Write
 euf/development/models/custom/  cp/customer/development/models/custom/  Upload custom models to this directory.  Read / Write
 euf/development/widgets/custom/  cp/customer/development/widgets/custom/  Upload custom widgets to this directory. Each widget is a separate folder.  Read / Write
 euf/rightnow/widgets/standard/  cp/core/widgets/standard/  Contains the standard widgets. Use as a reference for custom widget development.  Read








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