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Unable to Access WebDAV Folder with SSO-Enabled Account
Answer ID 13113   |   Last Review Date 01/22/2026

Why am I receiving an error when attempting to access our site's WebDAV folder with SSO-enabled accounts/account profiles?

Environment:

Customer Portal (CP)

Resolution:

WebDAV login is not supported for accounts with SSO-enabled profiles. Instead, non-SSO accounts must be used to log into WebDAV for managing Customer Portal files.