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This Pro Tip guides you through creating a custom version of the ac_id 227 Incoming Email Filter Details report, allowing you to refine your email filtering analysis for greater precision. By customizing this report, users can filter incoming emails by specific sender addresses and define precise timeframes, making it easier to review filtered emails for particular cases or periods. This approach streamlines the process of identifying why and when emails are filtered, bolstering your organization's email management capabilities.

This B2C Service Pro Tip includes:

• Navigating to the Reports Explorer and locating the ac_id 227 report
• Copying the report to create a customizable version
• Editing filters to target specific email addresses using the "like" operator for partial matches
• Adjusting date filters to cover a specific or relative range (e.g., setting a filter "between" two dates or for the last week)
• Saving and running the customized report to analyze filtered emails according to your specified criteria

Filtered/Rejected Emails

Techmail message filters explained