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Customer Portal keyword search not listing answers containing Arabic language content
Answer ID 12492 | Last Review Date 12/02/2022
Why is keyword search not listing answers containing Arabic language content?
Customer Portal (CP), Knowledge Foundation (KF)
Oracle B2C Service
This behavior is expected due to Arabic language not being supported for search currently. For details on this see
For a small answer, this may just work. However, for Knowledge Foundation search, Arabic characters are identified using the English language (space separated). Search terms are likely to not be added to the Answer Phrases table that supports search due to a limit on the number of phrases allowed to be added to this table per answer.