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Oracle B2C Service 22D Supported Customer Platforms
Answer ID 12481   |   Last Review Date 11/23/2022

What are the 22D Supported Customer Platforms?

This document outlines supported browser specifications for customers using the customer portal pages provided in the  release of Oracle B2C Service. For agent workstation specifications, including software requirements for administrating Customer Portal page sets, refer to the Oracle B2C Service 22D .NET Client Infrastructure Requirements.

Web Browsers for Standard Page Sets

The following web browsers are supported by Customer Portal's standard page set.

For supported browsers, see the Oracle Software Web Browser Support Policy at

* Mac/Safari is not supported by the OKCS feature of Oracle B2C Service
* Windows/Safari is not supported.

  • The browser text size must be set to Normal.
  • Using versions of web browsers that are not supported will result in malfunction.

Mobile Browsers for Mobile Page Sets

The following web browsers are supported by Customer Portal's mobile page set for mobile devices.

Table 2: Supported Customer Mobile Browsers
Device OS Browser
Apple iPhone iOS v15.7, Ipad OS 15.7 Safari
Android (V10 to v13.x) Android Web Browser

Note: Supports CP Mobile, CP Basic, Chat EU, Cobrowse PremiumM EU

Additional Information:

For information on browsers supported when using the Agent Browser UI, please see Supported browsers for the Agent Browser User Interface.

For information on Supported Custom Platforms for each version, refer to Oracle B2C Service Supported Customer Platforms Guides.