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Using symbols to identify activities in Dispatch Console
Answer ID 12360   |   Last Review Date 08/25/2022

How do I replace the activity label in Dispatch Console to display symbols instead of the activity name?

  
Environment:
Oracle Field Service (OFS)
 
 
Issue:
For the Dispatchers, I would like to display symbols to represent the activities instead of the activity name in Dispatch Console. I think it will be easier for them to quickly identify the activity type.
 
 
Resolution:
Follow the steps below to replace the activity label from name to symbols in Dispatch Console and Manage screen:
  1. Go to Configuration > User Types and select the user type you want to apply this change.
  2. Select Screen Configuration > Application screens > Activity time view label
  3. On the left side, click Add text and insert the symbol/emoji you would like to use.
  4. Click OK.
  5. For this newly added symbol, click Add visibility and select aworktype equals (mark the box for the activity type you want to use for this symbol).
  6. To display the symbol only, make sure the 'Activity Type' field is not listed on the left side as part of screen context. If it is listed, remove it. Otherwise it will display both the symbol and the activity name.
 

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