Can end-users change their passwords to access Account information and privileged access information?
Not version specific, Password, Pass Through Authentication (PTA)
If your site is configured to automatically pass customer login information to Oracle Service Cloud from another Web page (using the Pass Through Authentication feature), your site visitors cannot access the My Account: Profile page and they cannot change their password in Oracle Service Cloud.
Otherwise, your end-users can change their personal logins by editing their personal profile using the steps below:
- From the Account or Login page, log in using your User ID and personal password and click Login.
- Click Account > Account Settings and then select 'Change your password'.
- Complete Current Password field. Enter new password field and Verify Password field.
- Click Submit.