Idea Lab Error: Permission Problem: You don't have permission to do that

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Answer ID 11996 | Last Review Date 11/01/2021

How can I resolve a login error on Idea Lab which says: "Permission Problem: You don't have permission to do that"?

Environment:

Enhancement Requests - Idea Lab

Cloud Customer Connect - Share Your Ideas, Vote, and comment on your favorite Ideas / Enhancements

Issue:

I am receiving the following error when accessing Oracle Field Service Idea Lab:

Permission Problem: You don't have permission to do that.

Resolution:

User hasn't completed his/her registration. Completion is required to resolve the error. The user should see a "Register" button at the top of the homepage as seen below:

User should do the following:

1. Go to https://community.oracle.com/customerconnect/categories/idealab-cx-field-service

2. Click the "Register" button at the top of the page

3. Complete the registration by updating the necessary information and Save.

If the above steps were already followed, the user may have only selected "Infrastructure" as the area of interest. They need to edit their interest under "Edit Profile" (click on the avatar in the upper right corner).