Skip Navigation
Expand
Remove the ability to rearrange the Resource Tree
Answer ID 11645   |   Last Review Date 07/14/2020

Is it possible to block a user from rearranging the Resource Tree?

Environment:

Oracle Field Service (OFS)

Issue:

One of our dispatchers moved a bucket to inside another bucket in Resource Tree, causing us to lose configuration. We would like to remove from the dispatchers the ability to move resources in the Resource Tree and only allow the Managers/Supervisors to do it.

Resolution:

The ability to rearrange the Resource Tree is set on User Type level. To remove the ability to rearrange the Resource Tree from a specific User Type, go to Configuration > User Type and select the User Type on the left, in General tab, uncheck the box 'Technicians hierarchy position' under Resource Management section.