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Oracle B2C Service 20B Documentation Overview
Answer ID 11519   |   Last Review Date 05/24/2021

What documentation is available for Oracle B2C Service 20B? 

Oracle B2C Service Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle B2C Service.

Documentation for the Latest Release - Oracle B2C Service 20B

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
What's New
Video Tutorials
Client Deployment Guide
Securing Oracle B2C Service

Maintenance Packs
July: HTML
August: HTML
October: HTML
December: HTML
March: HTML

Update from...

2020  2019  2018  
Cloud 20A Cloud 19D Cloud 18D  
  Cloud 19C Cloud 18C  
  Cloud 19B Cloud 18B
  Cloud 19A  

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor

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