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Oracle Service Cloud 20B Documentation Overview
Answer ID 11519   |   Last Review Date 05/18/2020

What documentation is available for Oracle Service Cloud 20B? 

Oracle Service Cloud Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle Service Cloud.

Documentation for the Latest Release - Oracle Service Cloud 20B

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
Video Tutorials
REST API
Client Deployment Guide
Securing Oracle Service Cloud


Update from...

2020  2019  2018
Cloud 20A Cloud 19D Cloud 18D

Cloud 19C Cloud 18C

Cloud 19B Cloud 18B

Cloud 19A


Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor

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