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Selection of next activity
Answer ID 11431   |   Last Review Date 03/30/2020

When is the option to select next activity is displayed?

Environment:

Oracle Field Service (OFS)

Issue:

User type has 'Allow selection of the next activity on Complete' option selected but when suspending an activity this field is not displayed to the users.

Resolution:

The option 'Allow selection of the next activity on Complete' in Configuration > User Types was designed to be displayed on Complete, Not Done, or Cancel screen. Suspend screen does not support the selection of next activity.