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Oracle Service Cloud 19C Documentation Overview
Answer ID 11014   |   Last Review Date 03/25/2020

What documentation is available for Oracle Service Cloud 19C? 

Oracle Service Cloud Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle Service Cloud.

Documentation for the Latest Release - Oracle Service Cloud 19C

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
What's New
Video tutorials
REST API
Client Deployment Guide
Securing Oracle Service Cloud


Maintenance Packs
October: HTML
November: HTML
December: HTML
January: HTML
March: HTML

Update from...

2019  2018 2017
Cloud 19B Cloud 18D Cloud 17D
Cloud 19A Cloud 18C August 2017

Cloud 18B May 2017

Cloud 18A February 2017


Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor


To submit feedback about incorrect or missing information in the documentation, submit a service request.