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KCS at Oracle Service Cloud
Answer ID 10908   |   Last Review Date 05/22/2019

author Rhonda Templeton plays with daughter

KCS Manager, Rhonda Templeton, shared how the Oracle Service Cloud Technical Support team uses Knowledge Foundation to implement Knowledge-Centered Service methodologies in today's webinar. If you missed it, watch the webinar recording, view the slide deck or review answers highlighted in the presentation.

Answer 5467: Questions Avoided Report and SmartAssistant

Answer 569: Using the Service Summary Report

Answer 1473: Site Effectiveness Standard Report

Please visit the webinar page on the Oracle Service Cloud Support Site to register for upcoming webinars, watch old favorites, or suggest a topic for a new one.

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