How to conduct project planning and designing for Oracle Service Cloud?
Onboarding and Project Planning
Preparing and onboarding yourself on Oracle Cloud, you would next move on to Project Planning and Design phase. This phase involves identifying the expectations of the stakeholders with regards to the project result. Action items such as preparing environment management plan, conducting product familiarization session, planning project governance, reviewing high-level business plans, conducting technical workshops need to be performed before you move on to configuration and solution Build phase.
Prepare Environment Management Plan and Complete Cloud Admin Action List
Conduct SaaS Familiarization Sessions Getting Started Series, Recommendations and Best Practices, Implementation and Configuration Considerations
Review Application Security Matrix - Predefined Roles and Responsibilities
Review OOTB Analytics Reports & Identify reporting requirements
Define Integrations Points, Web Services, APIs (SOAP, REST), ICS, Etc.
Setup Reporting Tools, Mobile Apps, Printers, Scanners, Desktop Client, Outlook Add-in
Develop Security Strategy and Plan (SSO, VPN, Masking, Whitelisting, Etc.)