Why are there agents missing from the Assign To option in a report?
Oracle B2C Service, All versions
While viewing an incident in a report, when I try to assign an incident to a particular agent the agent does not show up in the list. I am using the steps:
Select one or more service requests > right-click > select Assign > choose Incident > expand the desired Group.
For more information on other profile options, refer to Profile Permissions.