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Environment:
Answer Editor, Answer WorkspaceOracle B2C Service .Net Agent Desktop26B and prior releases
Resolution:
The Answer Editor in the .NET Agent Desktop is a legacy component and will be deprecated starting with the August 2026 (26C) release. For more information, see Answer ID 13138: Deprecation of Knowledge Foundation Answer Editor in .NET Agent Console.
All icons have tool tips that explain their use when you hover over them with the mouse. Here is the editor ribbon followed by brief descriptions of each icon:
Editing Options
Beginning from left to right, the editing options include cut, copy pasting, add/remove formatting and undo/redo Cut Ctrl + X Copy Ctrl + C** Paste Ctrl + V** Paste as plain text Ctrl + Shift + V** Paste from Word ** Copy Formatting Ctrl + Shift + C **Highlight formatted text > click Copy Formatting button > highlight new text to format Remove Formatting ** Highlight formatted text > click Remove Formatting button Undo Ctrl + Z Undo last several edits Redo Ctrl + Y Redo last several edits NOTE** **Hotkey is now used where using the button is no longer allowed Next are options to show code blocks, find/replace, highlight text, lists and more Show Blocks Shows <div> and <p> blocks Find Find string within content Replace Find/Replace string within content Select All Selects all text within Question or Answer field Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Moves text left Increase Indent Moves text to the right Block Quote Indents sections of content Create Div Container Insert HTML Line Break Shift + Enter Alignment options (four buttons) Left, Center, Right, Justify Source Changes editor to Source Mode to directly edit code Full ScreenOn the top right of the ribbon is the Full Screen button. This expands/collapses the editor the full size of the monitor to allow for easier editing.
Beginning from left to right, the editing options include cut, copy pasting, add/remove formatting and undo/redo
Cut Ctrl + X Copy Ctrl + C** Paste Ctrl + V** Paste as plain text Ctrl + Shift + V** Paste from Word ** Copy Formatting Ctrl + Shift + C **Highlight formatted text > click Copy Formatting button > highlight new text to format Remove Formatting ** Highlight formatted text > click Remove Formatting button Undo Ctrl + Z Undo last several edits Redo Ctrl + Y Redo last several edits NOTE** **Hotkey is now used where using the button is no longer allowed
Next are options to show code blocks, find/replace, highlight text, lists and more
Show Blocks Shows <div> and <p> blocks Find Find string within content Replace Find/Replace string within content Select All Selects all text within Question or Answer field Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Moves text left Increase Indent Moves text to the right Block Quote Indents sections of content Create Div Container Insert HTML Line Break Shift + Enter Alignment options (four buttons) Left, Center, Right, Justify Source Changes editor to Source Mode to directly edit code
Full Screen
On the top right of the ribbon is the Full Screen button. This expands/collapses the editor the full size of the monitor to allow for easier editing.
Text Options
On the second row of the editor ribbon (from the above screen shot), are text formatting options such as Styles, Font sizing and coloring, Bold, Italics and more Formatting Styles Adding styling such as: Marker, Subtitle, Deleted Text, Inline Quotation, etc. Paragraph Format Normal, Heading 1, Heading 2... 6, Address, etc. Font Name Font Size Text Color Background Color Bold Ctrl + B Italic Ctrl + I Underline Ctrl + U Strikethrough Subscript Superscript
On the second row of the editor ribbon (from the above screen shot), are text formatting options such as Styles, Font sizing and coloring, Bold, Italics and more
Formatting Styles Adding styling such as: Marker, Subtitle, Deleted Text, Inline Quotation, etc. Paragraph Format Normal, Heading 1, Heading 2... 6, Address, etc. Font Name Font Size Text Color Background Color Bold Ctrl + B Italic Ctrl + I Underline Ctrl + U Strikethrough Subscript Superscript
Answers Actions
Hyperlink / UnlinkThe chain icon for the Hyperlink is the first icon in the seventh section of the Editor Ribbon. ImageThe icon for adding a link is the first icon on the eighth section of the Editor Ribbon, TableThe icon for adding a table is the second icon on the eighth section of the Editor Ribbon Horizontal RuleThe icon for adding a horizontal rule is the third icon on the eighth section of the Editor Ribbon Smiley The smiley icon allows you to insert an emoji inline. Insert Special CharactersSymbol Icon is the Omega Symbol in the middle of the bottom section of the Editor Ribbon Manage AnchorsAnchor icon is the Flag, the third icon in the Ninth Section of the Editor Ribbon Answer LinkThe first feature in the older Answer Editor toolbox is the "Insert Answer Link". This is now located in the last group of the ribbon. It has the same icon as before. Conditional SectionThe next feature is also the last section of the Editor ribbon. It's the second icon and matches the old versions icon also. SmartMerge "SmartMerge" icon is the same as pervious versions and is the third icon in the last section of the Editor ribbon. Search KnowledgebaseSearching the knowledge base can be identified by locating the "Search Glass", it is located on the right side of the last section of the Editor ribbonNotes: There are no "Field Set" or "Button" functions in the new editor at this time.
Hyperlink / Unlink
The chain icon for the Hyperlink is the first icon in the seventh section of the Editor Ribbon.
Image
The icon for adding a link is the first icon on the eighth section of the Editor Ribbon,
Table
The icon for adding a table is the second icon on the eighth section of the Editor Ribbon
Horizontal Rule
The icon for adding a horizontal rule is the third icon on the eighth section of the Editor Ribbon
Smiley
The smiley icon allows you to insert an emoji inline.
Insert Special Characters
Symbol Icon is the Omega Symbol in the middle of the bottom section of the Editor Ribbon
Manage Anchors
Anchor icon is the Flag, the third icon in the Ninth Section of the Editor Ribbon
Answer Link
The first feature in the older Answer Editor toolbox is the "Insert Answer Link". This is now located in the last group of the ribbon. It has the same icon as before.
Conditional Section
The next feature is also the last section of the Editor ribbon. It's the second icon and matches the old versions icon also.
SmartMerge
"SmartMerge" icon is the same as pervious versions and is the third icon in the last section of the Editor ribbon.
Search Knowledgebase
Searching the knowledge base can be identified by locating the "Search Glass", it is located on the right side of the last section of the Editor ribbon
Notes: There are no "Field Set" or "Button" functions in the new editor at this time.
Source Mode
Answer editor undo button is grayed out in source mode Using source mode (select the Source button), the options to search text and find/replace text are available. Find Find string within content Replace Find/Replace string within content Select All Selects all content within the text areaFor additional information, refer to the Edit an Answer chapter in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.
Answer editor undo button is grayed out in source mode
Using source mode (select the Source button), the options to search text and find/replace text are available.
Find Find string within content Replace Find/Replace string within content Select All Selects all content within the text area
For additional information, refer to the Edit an Answer chapter in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.