06/05/2019

This webinar explores Workspace rules including the purpose of workspace rules, the do's and don'ts when working with them and learning some useful tips. Watch the webinar recording  and review...

05/22/2019

In this webinar, the CX Service Support uses Knowledge Foundation to implement Knowledge-Centered Service methodologies. For the webinar recording:  webinar recording Or, view the slide deck...

04/24/2019

This webinar addresses session count management in Oracle B2C Service and answer questions from our customers. You can watch the webinar recording , review the slide deck and check out the new...

04/10/2019

Senior Business Analyst Mallory Weber discussed the more complex aspects of Oracle B2C Service reporting in this webinar. The webinar recording and slide deck  are available for review. More...

03/01/2019

If your database needs to be optimized, please see the whitepaper  Oracle B2C Service: Data Volume Management .  You will find insights into Oracle B2C Service database...