07/10/2020

The Technical Support Webinar series returned in July with a closer look at BUI Extensions. Will Paddock shared some best practices and troubleshooting techniques when creating extensions in the BUI...

04/29/2020

Have you been wondering what the chat agent experience is like in the Browser User Interface? Chat Product Manager Jessica Bradley recorded a demonstration of the Interaction Workspace in action...

11/14/2019

In November's webinar, Chris Hunter joined us to share his wealth of knowledge of Custom Process Models. His presentation included best practices as well as concepts around the appropriate...

10/25/2019

Your Oracle Chat product and support teams have collaborated to deliver the sensational “Optimizing Chat Implementations” webinar.. In this webinar, Support Lead for chat, Zak...

09/27/2019

In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...