Getting Started with the Oracle Service Cloud
Have you been asked to guide a new team member through the Oracle Service Cloud onboarding process? If you're a system administrator or a primary support contact for an Oracle Service Cloud site, you may have forgotten all the twists and turns you took way back when. To review the process and get updated on improvements, review Answer ID 10251 Logging in and Navigating Oracle Cloud to 'My Account', and 'My Services' to access Oracle Service Cloud Configuration Assistant. Or, better yet, register for the Getting Started with the Oracle Service Cloud webinar and get a bird’s eye view of the provisioning process. During the webinar, Heidi Lea will walk you through the process from Sales and Provisioning through the creation of Primary Support Contacts and other administrators.
- Walk through of ‘cloud.oracle.com’ using the details provided in the initial communications sent from Oracle
- Breakdown of the different support portals – MOS and cx.rightnow.com
- Best practices to keep your team up-to-date on changes to the Oracle Cloud and Oracle Service Cloud
- Bookmarking and breakdown of topics in Answer ID 10251 Logging in and Navigating Oracle Cloud to 'My Account', and 'My Services' to access Oracle Service Cloud Configuration Assistant
Once Heidi has shared her knowledge, she'll answer any questions you might have. You will end up with all the knowledge you need to make your colleague's journey seamless.