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Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

Environment:Chat, Advanced Routing, Smart Interaction Hub (SIH)Resolution:The main feature of Advanced Routing is that it will take into account the language and product skills, as well as the...

Environment: Agent Console - Advanced Chat Routing Resolution: When a chat is transferred to another Advanced Routing queue, Advanced Routing will determine what skills to use to find an agent for...

Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

Environment: Advanced Routing of IncidentsResolution: This is with the assumption that Advanced Routing (SIH) is enabled correctly on your site and has worked in the past. The...

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

Oracle B2C Service 26A version is now available!IntroductionWe are excited to announce the Oracle B2C Service 26A release, which introduces impactful enhancements for Customers, Agents, and...

Environment:Oracle B2C Service, B2C Service ChatResolution:The chat advanced routing feature was introduced in order to allow you to route incoming chats to agents with specific language or...