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Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...

Environment:  Profiles/Staff Accounts Oracle B2C Service Resolution: If a user profile has the "Profiles" checkbox checked (under the "Administration" tab) then all profiles will be available...

Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...

Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...