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Knowledge Base (3232)

  1. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  2. Rescheduling an Update Cutover

    Answer: Environment: Oracle B2C Service Resolution: You may postpone cutover by choosing a new target date and/or time using  Configuration Assistant : Reschedule a Cutover: 1. Log into...

  3. Oracle B2C Service SOC Reports

    Answer: Environment: All versions of Oracle B2C Service. Non-IDCS environment customers Issue: My company needs the SOC reports for Oracle B2C Service. Resolution: SOC reports are available for download in...

  4. Chat Maintenance

    Answer: Environment: B2C Service Chat, Chat Maintenance Oracle B2C Service Resolution: The B2C Service Chat is a single-version service that is updated without user impact. Product Development will regularly...

  5. How can I stay informed about Intelligent Advisor

    Answer: Environment: Intelligent Advisor (Oracle Policy Automation), news, links, community, features, updates Resolution: You can also subscribe to the Intelligent Advisor blog via RSS feed, to keep up...

  6. Using Data Lifecycle Policy to purge (or archive)

    Answer: Environment: Purging and Archiving incidents Oracle B2C Service, All Releases Resolution: Prior to the 18B release, incident archiving and purging settings were available through a configuration...

  7. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  8. Oracle B2C Service Root Cause Analysis (RCA) Practice

    Answer: Environment: Oracle B2C Service If you are currently experiencing a service disruption and need assistance, create a Service Request at Ask Technical Support .  Event Summary IT services and...

  9. Creating a basic custom report

    Answer: Environment: All Versions, Analytics Resolution: This answer addresses steps for creating a simple report that displays data without grouping or drill-down levels.  Reports are interface...

  10. Maximum size of file attachments

    Answer: Environment: File Attachments, Mailboxes Oracle B2C Service Resolution: File Attachments for Ask a Question Submittals and Administrative Records A number of factors affect what size file attachments...
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