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Knowledge Base (3231)

  1. Chat API Example Chat Session

    Answer: Environment: Chat APIs Resolution: Below is a very simple, yet working (after you modify for your site), example of a Chat API Chat session.  Although these calls to the...

  2. Severity Levels when submitting a question

    Answer: Environment: Submitting a service request to Oracle B2C Service Technical Support Resolution: When service requests (SR) are submitted to Oracle B2C Service Technical Support, you should assign the...

  3. Requesting Assistance from Oracle B2C Service Technical Support

    Answer: Environment: Working with Oracle B2C Service Technical Support Resolution: Oracle B2C Service Technical Support troubleshoots all product areas of our solution to ensure the solution is functioning...

  4. Accessing the data dictionary

    Answer: Environment: Data Dictionary Oracle B2C Service Resolution: The data dictionary lists the database tables and fields within those tables. Accessing the data dictionary differs depending on which...

  5. Chat Inlay parameters

    Answer: Environment: Chat Oracle B2C Service Resolution: If you are looking for a list of parameters for Chat Inlay's they can be found here <your_domain.custhelp.com/s/oit/latest/>. For example...

  6. Setting up Embedded Chat Inlay

    Answer: Environment: B2C Service Chat Oracle B2C Service Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. Oracle B2C Service...

  7. Columns added to report do not show up in report output

    Answer: Environment : Analytics Resolution :  If you add new columns to a report and they do not appear in the report output, check to see if your report contains a Cross Tab.  If a Cross Tab is in...

  8. Best Practices for Enhanced Business Rules

    Answer: Environment: Oracle B2C Service Enhanced Business Rules Resolution: While customers customize the rules to suit their business processes, we recommend following few best practices in general to make...

  9. Analytics Error: Data Set has Exceeded Maximum Size

    Answer: Environment: Analytics Issue: When we try to run one of our reports, we get the error: The data set generated has exceeded the configured maximum size (26211440 bytes 25.00 MB). Resolution: When...

  10. Use of Google Tag Manager in Customer Portal

    Answer: Environment: Customer Portal (CP) Resolution: Google Tag Manager (GTM) should not interrupt any Customer Portal (CP) application functionality, and we do not see any potential issues with the usage...
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